Assistant Manager – Operations, Shipping Agency

We are looking for an experienced and results-driven Assistant Manager – Operations, Shipping Agency to join our team at Milaha. The ideal candidate will bring strong expertise in shipping agency operations, port coordination, vessel handling, and stakeholder management, with a proven ability to ensure safe, efficient, and seamless vessel operations. Key Responsibilities: • Oversee and coordinate daily shipping agency operations, ensuring smooth vessel arrivals, berthing, cargo handling, and departures. • Liaise with port authorities, customs, terminal operators, shipping lines, vessel masters, and principals to facilitate efficient port calls. • Manage vessel pre-arrival arrangements, port clearances, regulatory documentation, and operational requirements. • Prepare and coordinate Proforma Disbursement Accounts (PDA), port charges, and related financial arrangements. • Negotiate and coordinate with principals, charterers, and port operators on agency services, operational matters, and applicable charges. • Monitor cargo loading, discharging, stowage, and vessel operations to minimize delays, damages, and claims. • Coordinate crew changes, medical assistance, shore leave, and other vessel-related services. • Ensure compliance with port regulations, maritime requirements, and HSSE standards. • Maintain strong relationships with shipping lines, principals, port authorities, and service providers. Requirements: • Diploma or Bachelor's degree in Business Administration, Economics, Engineering, Maritime Studies, or a related discipline. • Minimum 10 years of experience in shipping agency operations. • Strong knowledge of vessel operations, port agency services, cargo handling, loading/discharging, and stowage. • Good understanding of local and international maritime regulations, customs procedures, and port authority requirements. • Proven experience coordinating with shipping lines, vessel operators, principals, and port authorities. • Strong negotiation, communication, operational planning, and problem-solving skills. • Proficiency in MS Office and excellent command of English. Who We're Looking For: A proactive shipping agency professional with a hands-on operational background, strong commercial awareness, and the ability to manage multiple vessel calls while maintaining high standards of service, safety, and operational efficiency.