Brand Manager

The Brand Manager is accountable for the shop's sales, operations, team and customer experience, and for growing the brand's presence across the country. Key responsibilities • Manage the day-to-day running of the shop • Ensure full compliance with Patchi standard operating procedures • Manage operating expenses (rent, utilities, packaging, consumables) within the approved budget. • Forecast demand and place orders with Head Office / the factory for chocolates, packaging, accessories and gift items. • Plan stock ahead of peak seasons • Follow up on shipments, customs clearance and import documentation with logistics partners. • Recruit, onboard and train shop staff on products, selling skills, gift wrapping and customer service standards. • Develop and execute a yearly sales plan with seasonal campaigns, promotions and product launches. • Monitor competitors (pricing, collections, promotions) and recommend responses. • Build and manage a portfolio of corporate clients: companies, government entities, banks, hotels, embassies and event planners. • Implement Patchi visual merchandising guidelines in the shop windows, counters and displays. • Follow the Qatari market, consumer trends and regulatory changes and advise Head Office. • Identify opportunities for expansion: new shops, mall corners or partnerships. • Prepare and manage the annual budget and business plan for Qatar. Qualifications and skills • Bachelor’s degree in business administration, Marketing, Hospitality or a related field. • 10-12 years of experience in retail • Experience in luxury retail, premium confectionery, gifting, F&B or FMCG strongly preferred. • Proven track record in growing sales and managing corporate / B2B accounts. • Experience in the Qatari market is a strong advantage. • Strong leadership and people-management skills. • Commercial and sales mindset, with good negotiation skills. • Solid understanding of inventory management, ordering and supply chain. • Financial literacy: budgeting, P&L, pricing and margin analysis.