Country Manager Service - North Africa

Role: Country Manager Service Region: North Africa Purpose: Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers. Establish TVSM standards and values for entire service network Role Description: • Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores • Review the customer complaints and put effective preventive actions • Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality • Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries • Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS) • Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition) • Develop programs/actions to improve service inflow and parts sales of distributors/dealers • Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan • Conduct PGM training and engagement Programs Qualifications • Associate's degree or equivalent experience • 8+ years of experience either in technical support or management • Excellent communication skills • French Speaking is mandate • Automobile Industry background is preferred • Candidates currently based in Dubai/North Africa can only apply