Customer Service Executive – Arabic Speaker

📢 We're Hiring | Customer Service Executive – Arabic Speaker 📍 Location: Dubai, UAE 🏢 Organization: Molecular Biology & Genomics Centre (MBG) 💼 Employment Type: Full-Time 🗣️ Language Requirement: Arabic & English 📊 Experience: 3–5 Years Join Our Team! The Molecular Biology & Genomics Centre (MBG) is seeking a professional, customer-focused, and highly organized Customer Service Executive – Arabic Speaker to join our team in Dubai. The successful candidate will be responsible for managing front-office operations, providing exceptional customer service, coordinating with clients and healthcare facilities, and ensuring efficient communication and administrative support. Key Responsibilities • Manage reception activities, visitor inquiries, incoming calls, appointments, and correspondence. • Provide professional and courteous customer service to visitors, clients, and healthcare partners. • Welcome visitors and clients, introduce the organization's services, and respond to inquiries. • Coordinate customer requests and service requirements with relevant internal departments. • Follow up with customers, clinics, and healthcare organizations regarding service inquiries and requests. • Receive, document, and coordinate the timely handover of samples from customers and clinics to the relevant laboratory departments in accordance with established procedures. • Maintain accurate records of visitors, appointments, inquiries, and customer interactions. • Support appointment scheduling, administrative coordination, and daily front-office operations. • Ensure a professional and welcoming reception environment. Qualifications & Requirements • Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field. • 3–5 years of relevant experience in customer service, reception, administration, or a similar role. • Proficiency in Arabic and English is required. • Previous experience dealing with customers, clinics, hospitals, laboratories, or healthcare organizations is preferred. • Strong interpersonal, communication, and customer service skills. • Excellent organizational, coordination, and attention-to-detail skills. • Proficiency in Microsoft Office applications and basic computer systems. • Ability to handle customer inquiries professionally and manage multiple responsibilities. • Ability to maintain accurate documentation and follow established organizational procedures. • Professional appearance, positive attitude, and a customer-focused approach. Preferred Experience • Previous employment in a hospital, medical centre, diagnostic laboratory, or healthcare-related organization. • Experience coordinating with clinics, healthcare providers, and laboratory departments. • Familiarity with customer service procedures, appointment scheduling, and sample reception coordination. Why Join MBG?Join a professional and collaborative team where you will play an important role in supporting customer satisfaction, maintaining efficient front-office operations, and contributing to the delivery of high-quality laboratory services. 📩 How to ApplyInterested and qualified candidates are invited to submit their updated CV to: 📧 hr.dept@d1m.ae Email Subject: Application – Customer Service Executive (Arabic Speaker) We look forward to receiving your application!