Digital Channel Owner

Job Description • Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys. • Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy. • Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms. • Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement. • Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness. • Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions. • Own end-to-end digital channel operations, including technical development, performance, and user experience improvements. • Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders. • Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience. • Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements. Qualifications • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. • Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies. • Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics. • Agile/Scrum Master, PMP, or PRINCE2 is preferred. Show more Show less Job Description • Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys. • Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy. • Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms. • Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement. • Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness. • Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions. • Own end-to-end digital channel operations, including technical development, performance, and user experience improvements. • Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders. • Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience. • Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements. Qualifications • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. • Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies. • Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics. • Agile/Scrum Master, PMP, or PRINCE2 is preferred. Show more Show less