E-Commerce Specialist

Salem Balhamer Holding Group is looking for a results-driven E-Commerce Specialist to own and run our online store for sanitary ware. 📍 Location: Saudi Arabia, Dammam 🕒 Employment Type: Full-time About the Role Be the primary owner of the online store across operations, marketing, technology, and finance,work closely with the Marketing, Finance, Procurement, Logistics, and Customer Service teams,drive digital sales, improve the customer experience, and increase conversion rates Key Responsibilities • Manage day-to-day store operations: products (add, edit, remove), pricing, stock availability, and site performance • Improve the user experience across the customer journey, from browsing to checkout, including product pages and site speed • Plan and run A/B tests to increase conversion rates and reduce cart abandonment • Maintain an accurate, complete product catalog (descriptions, images, specifications, categories, brands) that is optimized for SEO • Partner with the digital marketing team on campaigns, landing pages, seasonal offers, and discounts • Plan and execute promotions such as discounts, coupons, free shipping, and bundles, and measure their impact • Analyze store data using GA4 and other tools, and deliver regular reports (daily, weekly, monthly) covering revenue, conversion rate, AOV, traffic sources, and cart abandonment • Oversee the order lifecycle from purchase to delivery, working with logistics and warehouse teams and handling returns and exchanges • Coordinate with Finance on price alignment, payment gateways, payment reconciliation, and digital sales reporting • Work with Customer Service to resolve order issues, monitor reviews, and improve customer satisfaction • Improve organic search visibility through on-page, technical, and link optimization • Manage the e-commerce platform backend, coordinate with developers on fixes and updates, and recommend technical improvements • Monitor competitors and market trends, and bring proactive recommendations to strengthen our competitive edge • Ensure compliance with local e-commerce, consumer protection, and data privacy regulations • Contribute to the store's operating plan and budget, and lead and develop team members as needed Requirements • Bachelor's degree in Marketing, E-Commerce, Business Administration, Information Technology, or equivalent • Minimum 3 years of experience in e-commerce or digital marketing • Hands-on experience managing online stores and digital sales platforms • Strong command of both Arabic and English Key Skills • E-commerce platform management • Digital analytics (GA4, GTM) • SEO • CRO & UX optimization • Product catalog & content management • Cross-functional coordination • Operations management • Team leadership