Fashion Advisor

Job Scope: The Fashion Advisor is responsible in contributing to the store sales by providing a remarkable and memorable service to all clients and maintain merchandising standards. Main Duties & Responsibilities Customer Service • Promote high customer service standards throughout the shopping experience • Attend to customer needs • Actively seek inputs from customers and efficiently address complaints to reinforce service standards • Gather information and organize records on customer preferences and buying behavior and provide proper feedback on tendencies. • Update clients with upcoming events • Inform clients with needed policies and procedures to ensure transparency; including and not limited to refund and exchange policies • Provide support in VIP events and ensure proper follow up with clients as needed Sales & POS • Meet and maximize cross selling & up selling sales targets • Adhere to the standards of operations • Support the manager in achieving the Boutique’s goal • Ensure security procedures for merchandise are observed at all stages in the sale process. • Ensure a proper replenishment of merchandise, display and visual merchandising standards to maintain the brand’s image • Process accurately and efficiently cash register operations from opening to closing and protect company assets. • Efficiently support in efficient cost allocation by optimally using Boutique products & not exceeding availability Position Requirements • High school diploma or equivalent • 1 to 5 years of experience equivalent position in the high-end retail fashion industry • Strong communication and negotiation skills; • High Customer Centricity • Team oriented with proper conflict management skills • Fluency in spoken and written English