Front Office Intern

Company Description At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture. Start Date: February 2027 Job Description How does your working day look like … • Welcome guests warmly and assist with inquiries, directions, and general information about the hotel and its facilities. • Support the team with check-in, check-out, and guest registration procedures. • Assist in handling guest requests, complaints, and feedback professionally, escalating concerns to the appropriate team member when necessary. • Answer telephone calls, respond to guest inquiries, and direct calls to the relevant departments. • Provide accurate information about hotel services, facilities, operating hours, and local attractions. • Assist with room allocation, reservation inquiries, and updating guest information in the hotel system under supervision. • Coordinate with Housekeeping, Reservations, and other departments to ensure timely guest requests and smooth operations. • Support the preparation and maintenance of guest documents, reports, and other Front Office records. • Maintain a professional appearance and follow hotel grooming, hygiene, and service standards. • Handle guest information confidentially and comply with hotel policies, procedures, and data protection requirements. • Participate in departmental briefings, training sessions, and daily operational activities. • Demonstrate a positive attitude, teamwork, and a willingness to learn all aspects of Front Office operations. Qualifications Your personality counts more than your CV … • Currently pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field. • Previous experience in hotel operations or customer service is an advantage but not required. • Good verbal and written communication skills in English. • Strong customer service orientation and a genuine interest in the hospitality industry. • Positive attitude, willingness to learn, and ability to work effectively in a team. • Well-groomed, professional, and presentable appearance. • Good interpersonal skills with the ability to interact confidently with guests from diverse backgrounds. • Basic computer skills and familiarity with Microsoft Office applications. • Good organizational skills, attention to detail, and ability to multitask in a fast-paced environment. • Flexible to work shifts, weekends, and public holidays as required by hotel operations. Additional Information What’s in it for you … • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee! • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world • Benefit from great offers from our numerous cooperation partners • Be part of our hilarious staff parties and much more...