Guest relation and Receptionist

JOB DESCRIPTION – RECEPTIONIST (HOSPITALITY & GUEST RELATIONS) Company: Fly Zone Trampoline Park Location: Ras Al Khaimah, UAE Employment Type: Full-Time Role Description Fly Zone Trampoline Park is seeking a friendly, professional, and service-oriented Receptionist with a strong hospitality background to join our team in Ras Al Khaimah. The ideal candidate should have experience in hospitality, guest relations, front-office operations, or customer service, with a passion for welcoming guests and delivering an exceptional customer experience. As the first point of contact for our visitors, the Receptionist will be responsible for creating a warm and positive first impression, assisting guests professionally, handling reservations and payments, and ensuring that every visitor receives outstanding service throughout their visit. Key Responsibilities 1. Hospitality & Guest Relations • Welcome and greet all guests warmly and professionally, creating a positive first impression. • Deliver excellent hospitality and customer service to children, parents, families, and groups. • Ensure guests feel comfortable, valued, and well-informed throughout their visit. • Handle guest inquiries, requests, and complaints politely and efficiently, escalating issues to management when necessary. • Maintain a professional, friendly, and approachable attitude at all times. 2. Front Office & Reception Operations • Manage the reception desk and ensure smooth daily front-office operations. • Answer incoming telephone calls and WhatsApp inquiries promptly and professionally. • Provide accurate information about park attractions, ticket prices, packages, promotions, operating hours, and safety requirements. • Manage bookings, birthday party reservations, group visits, and other guest arrangements. • Coordinate with the operations team to ensure smooth guest entry and service delivery. 3. Cashiering & Administrative Duties • Process ticket sales, customer payments, and transactions accurately. • Operate the POS system and maintain proper records of daily transactions. • Ensure cashless payment procedures are followed in accordance with company policy. • Maintain accurate booking records and assist with daily sales reports. • Keep the reception area clean, organized, presentable, and well-stocked. 4. Teamwork & Professional Standards • Coordinate with the operations, party, and management teams to ensure an excellent guest experience. • Follow company policies, customer service standards, and park safety procedures. • Maintain professional grooming, personal hygiene, and a neat appearance in accordance with company standards. • Demonstrate punctuality, responsibility, teamwork, and a positive attitude. • Perform additional duties assigned by management when required. Qualifications & Requirements • Minimum 2 years of experience in hospitality, hotel reception, guest relations, front-office operations, or customer service. • Fluent in both Arabic and English, with strong verbal communication skills. • Previous experience in hotels, family entertainment centres, leisure attractions, theme parks, or similar customer-facing environments is highly preferred. • Excellent interpersonal skills and a genuine passion for hospitality and guest satisfaction. • Strong customer service, communication, problem-solving, and complaint-handling skills. • Basic computer skills and experience using POS systems, booking systems, or reservation software. • Ability to handle busy periods, multiple inquiries, and customer transactions efficiently. • Professional appearance, positive attitude, patience, and attention to detail. • Willingness to work 10 hours per day, according to the approved work schedule and applicable UAE labour law. Company Offers • Full-time employment. • Residence visa in accordance with UAE labour law. • Accommodation in accordance with the agreed employment terms and applicable requirements. • Medical insurance as required by UAE law. • One weekly rest day, subject to the agreed schedule and applicable UAE labour law. • Two-year employment contract, subject to applicable UAE regulations. How to Apply Interested candidates who meet the above requirements are invited to send their updated CV via WhatsApp only. WhatsApp: +971 58 856 7768 Important: Applications will be accepted exclusively through WhatsApp. Candidates with relevant hospitality and guest relations experience are strongly encouraged to apply. Join Fly Zone Trampoline Park and become part of a team dedicated to delivering outstanding hospitality, memorable family experiences, and exceptional customer service. Show more Show less JOB DESCRIPTION – RECEPTIONIST (HOSPITALITY & GUEST RELATIONS) Company: Fly Zone Trampoline Park Location: Ras Al Khaimah, UAE Employment Type: Full-Time Role Description Fly Zone Trampoline Park is seeking a friendly, professional, and service-oriented Receptionist with a strong hospitality background to join our team in Ras Al Khaimah. The ideal candidate should have experience in hospitality, guest relations, front-office operations, or customer service, with a passion for welcoming guests and delivering an exceptional customer experience. As the first point of contact for our visitors, the Receptionist will be responsible for creating a warm and positive first impression, assisting guests professionally, handling reservations and payments, and ensuring that every visitor receives outstanding service throughout their visit. Key Responsibilities 1. Hospitality & Guest Relations • Welcome and greet all guests warmly and professionally, creating a positive first impression. • Deliver excellent hospitality and customer service to children, parents, families, and groups. • Ensure guests feel comfortable, valued, and well-informed throughout their visit. • Handle guest inquiries, requests, and complaints politely and efficiently, escalating issues to management when necessary. • Maintain a professi