Guest Relations Manager

About the Job AURA Skypool is Dubai's iconic sky-high dining and lifestyle destination, located 210 meters above the city at Palm Jumeirah. Combining refined Pan-Asian cuisine, a striking 360-degree skypool, and an electrifying atmosphere, AURA delivers unforgettable dining and social experiences with a cosmopolitan edge. We are looking for a polished and proactive Guest Relations Manager to own the guest experience at AURA Skypool, from first booking through to departure and every return visit. Key Responsibilities: • Own the VIP and priority guest experience across the skypool, lounge, and restaurant. • Personally host VIP arrivals, ensuring a seamless welcome and handover to service teams. • Build and maintain relationships with high-value guests, regulars, and key industry contacts to drive repeat visits. • Maintain and grow the guest database/CRM, tracking preferences, spend history, and special occasions. • Work with Reservations and floor management on priority bookings, table and sunbed allocation, and capacity during peak periods. • Handle guest feedback and service recovery promptly and diplomatically. • Coordinate with promoters, hosts, and marketing on guest lists for key nights. • Refer private event and corporate enquiries to the Events team and support client hosting on the day. • Recruit, train, and coach the Guest Relations and host team, setting service standards. Ideal Candidate: • Minimum 3-4 years' experience in Guest Relations, VIP Host, or a similar guest-facing management role within luxury lounges, beach/pool clubs, or 5-star hospitality, including experience training or managing a team. • Strong network within Dubai's hospitality and nightlife scene preferred. • Excellent interpersonal skills with a discreet, polished manner suited to HNW guests. • Proficient with reservation and CRM systems. • Strong problem-solving skills under pressure during high-volume peak periods. • Fluent English; Arabic, French, or Russian a strong advantage. • Flexible to work evenings, weekends, and public holidays in a fast-paced hospitality environment.