Head Waiter

Position Overview We are looking for experienced and service-driven Head Waiters to join our premium restaurant concepts in Dubai. The ideal candidates will have a strong background in upscale dining, excellent guest relations skills and the ability to lead a section while maintaining the highest standards of service. We are particularly interested in European hospitality professionals who bring international experience, strong service culture and a genuine passion for food, beverage and guest experience. Key Responsibilities Guest Experience & Service Excellence • Deliver exceptional, personalised and attentive service in line with the restaurant's standards. • Welcome guests warmly and ensure a smooth and memorable dining experience. • Demonstrate excellent knowledge of the menu, ingredients, preparation methods, allergens and beverage offerings. • Provide informed recommendations and respond confidently to guest enquiries. • Anticipate guest needs and handle requests or complaints professionally. • Maintain strong relationships with regular guests while respecting privacy and discretion. Section Management • Take responsibility for an assigned section, ensuring efficient and seamless service. • Coordinate with the kitchen, bar, host team and other service colleagues. • Ensure correct order taking, accurate food delivery and appropriate service timing. • Maintain table presentation, cleanliness and readiness throughout service. • Follow restaurant service sequences, brand standards and operating procedures. Teamwork & Mentoring • Support the training and integration of new team members. • Assist in briefing colleagues on menu changes, daily specials and guest requirements. • Lead by example and maintain a positive, professional attitude during busy services. • Support supervisors and restaurant management in maintaining service standards. Operational Standards • Follow food safety, hygiene and health and safety procedures. • Ensure accurate order entry and compliance with POS procedures. • Support stock control and the appropriate handling of service equipment. • Follow cash handling and billing procedures where applicable. Candidate Profile • Previous experience as a Head Waiter, Senior Waiter or equivalent in an upscale restaurant, luxury hotel or premium dining concept. • Strong knowledge of fine dining or premium casual dining service standards. • Excellent communication and interpersonal skills. • Fluent English required; French, Italian or other European languages are an advantage. • Strong food and beverage knowledge, with wine knowledge considered a plus. • Well-presented, guest-focused, organised and detail-oriented. • Able to work flexible hospitality shifts, including evenings, weekends and public holidays.