Intern – Front Office

Company Description SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury. Job Description We are looking for a motivated and guest-focused Front Office Intern to become part of our dynamic team at SO/ Uptown Dubai. This opportunity offers aspiring hospitality professionals the chance to gain valuable practical experience in a luxury hotel setting, enhance their communication and guest relations skills, and develop a deeper understanding of delivering personalized service and memorable guest experiences. Key Responsibilities • Welcome guests warmly and assist with check-in and check-out procedures. • Handle guest inquiries, requests, and concerns professionally and efficiently. • Assist with room assignments, reservations, and guest registration. • Answer incoming calls and emails, providing accurate hotel information. • Learn and use the hotel's Property Management System (PMS) for daily operations. • Coordinate with Housekeeping and other departments to ensure smooth guest experiences. • Provide information on hotel facilities, services, and local attractions. • Support daily administrative tasks, guest records, and shift handovers. • Maintain a professional, organized, and welcoming Front Desk environment. • Work closely with the Front Office team to deliver exceptional guest service while developing practical hospitality skills. Expected start date: February 2027 Qualifications • Currently pursuing a diploma or degree in Hospitality Management or a related field. • Positive attitude, eagerness to learn, and passion for hospitality. • Good communication skills in English; additional languages are an advantage. • Professional appearance with a friendly and service-oriented approach. • Basic computer skills, including Microsoft Office. • Good organizational skills with the ability to multitask. • Strong teamwork, attention to detail, and willingness to support daily Front Office operations. Additional Information Your Journey with Us • Valuable hands-on experience in a luxury lifestyle hotel environment. • Exposure to international service standards and daily Front Office operations. • Professional guidance and mentorship from experienced hospitality professionals. • Opportunities to strengthen guest relations, communication, and problem-solving skills. • Experience collaborating within a dynamic and multicultural team. • A strong foundation for future career growth and development in the hospitality industry.