International Expansion & Partnerships Associate (B2B)

About Care.com Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. Job Description Our International team works with a global network of vendors and partners that supports our B2B offerings. As we continue to expand that network, the International Expansion & Partnerships Associate plays an important role in making sure new vendors are carefully evaluated, smoothly onboarded, and well supported, so that our clients and their members get a consistent experience. This role supports vendor sourcing, due diligence, and contract discussions, and handles day-to-day communication with assigned vendors and partners. It is a cross-functional role, partnering with Operations and Voice of Customer teams to turn member feedback into solutions, and with internal teams to keep them informed about our International Products. We’re looking for someone who is thorough and organized, comfortable with both detailed diligence work and external-facing conversations, and willing to ask questions or raise concerns before moving forward. The role is based in Berlin with remote work set-up. What you’ll be working on • Identify vendors and services to support and expand global B2B offerings, working • from research and criteria set by management • Conduct thorough evaluation and due diligence on prospective partners — • capabilities, risks, fit, and terms • Support contract negotiations — terms, pricing, and renewals — with guidance from • management • Onboard new vendors, including creating training materials for internal teams and • maintaining up-to-date documentation • Serve as day-to-day point of contact between internal teams and assigned • vendors/partners • Own first-line escalation handling with vendors, working toward timely resolution • Prepare content and data for, and co-facilitate, Quarterly Business Reviews with • assigned vendors • Partner with Operations and Voice of Customer (VOC) teams to gather member • feedback and support issue resolution • Support client webinars and attend on-site or virtual benefit fairs as needed • Deliver ongoing education sessions on International Products to internal stakeholders • Support RFP and sales call preparation, including content and demos, as needed • Cross-train on a defined set of core International Operations tasks and provide • coverage during vacations/absences • Support business-related initiatives and projects as needed What You’ll Need to Succeed: • 1–3 years of professional experience in partnerships, vendor management, business • development, or operations • Bachelor's degree in Business, International Relations, or related field • Strong written and verbal communication skills in English (Other languages a plus) • Comfortable with detail-heavy diligence work as well as external-facing responsibilities • (vendor relationships, QBRs, webinars) • Naturally thorough and comfortable raising concerns or asking questions before • moving forward — this role is expected to slow things down when needed, not just • execute quickly • Organized, proactive, and able to manage a portfolio of vendor relationships • independently What We Offer: • Competitive salary: €45,000–€50,000 gross per year • Time off: 27 days of annual leave, plus 2 additional days per year • Commuter benefits: Deutschlandticket or BVG monthly pass • Additional perks: emplu vouchers, Urban Sports Club, and company pension plan • Flexible working hours Company Overview: Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is a Pacific Avenue Capital Partners company. If you are interested or know someone who is interested in this position, send your application to kristin.bayer@care.com!