Key Account Specialist (Inside Sales) m/f/d

KEY ACCOUNT SPECIALIST (INSIDE SALES) m/f/d Job Purpose & Primary Job Responsibilities In this role you will be responsible for complementing and supporting Key Account Executives activities for designated Regional and Local Key Accounts. • Smooth customer and service oriented performance for designated key accounts • Pro-active account management and development incl. follow-up on sales leads • Make quotations to customers for designated accounts incl. follow-up • Negotiate prices and secure best cargo mix • Produce and update ratesheets • Active communicator with international internal as well as external stakeholders • Escalation point for enquiries or complaints • Liaise cross functionally to overcome operational issues • Ensure compliance with company rules • Promoting e-commerce platform and self-service tools as applicable Required Skills And Competencies • A minimum of 3 years of professional shipping experience preferably within Inside Sales/Key Account • Distinct customer and service focus • Persuasive, target- and result oriented, competitive with strong communication and negotiating skills • Advanced MS Excel or Google Sheet skills and a strong administrative focus • Broad shipping knowledge with cross functional and commercial mind-set & knowhow • Business fluent in English and local language • Strong digital orientation and growth mind-set What We Offer • Modern workplace • Mobile working possibilities (2 days per week) • Flexible working time • Company pension scheme • 30 days vacation • Open communication and innovative collaboration • Career & development opportunities Located in the Hamburg office.