Lobby Ambassador - Fairmont The Red Sea (Saudi National)

Company Description Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. Job Description • Welcome guests with warmth and professionalism upon arrival and departure. • Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations. • Anticipate guest needs and provide personalized service to create memorable experiences. • Escort VIPs, long-stay guests, and special occasion guests when required. • Maintain a visible presence in the lobby and public areas to proactively engage with guests. • Assist guests with transportation arrangements, restaurant reservations, and other requests. • Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution. • Promote hotel facilities, services, dining outlets, wellness offerings, and special events. Qualifications • Diploma and Degree from preferably hospitality or related field. • Minimum 1 year relevant experience. • Excellent communication skills in English. • Possesses strong interpersonal skills. Additional Information • Strong understanding of ultra-luxury wellness concepts and brand alignment. • Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred. • Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination. • A proactive, anticipatory approach with a strong sense of accountability and ownership. • Impeccable grooming and personal presentation aligned with luxury standards.