Office Lead

🗂 We’re Hiring: Office Lead🕒 Employment Type: Full-Time 💼 Level: Entry-Level to Mid-Level We are seeking a friendly, professional, and service-oriented Front Office Agent to serve as the first point of contact for guests and ensure a smooth, welcoming, and memorable hotel experience. This role will be responsible for front desk operations, guest check-in and check-out, reservations, guest enquiries, payments, and coordination with other hotel departments. These responsibilities are consistent with current Front Office Agent roles, which commonly include guest registration, room allocation, reservations, cashiering, guest requests, and coordination with housekeeping. (SkillsFuture) 🎯 Key Responsibilities • Welcome and greet guests in a warm, professional, and friendly manner. • Perform efficient check-in, check-out, room assignment, and room-change procedures. • Verify guest reservations, identification, payment details, and required registration information. • Handle guest enquiries, requests, feedback, and concerns throughout their stay. • Provide accurate information about hotel facilities, room types, rates, promotions, services, and local attractions. • Manage room reservations, amendments, cancellations, walk-in bookings, and special requests. • Coordinate closely with Housekeeping to maintain accurate room status and ensure rooms are ready for arriving guests. • Process guest payments, deposits, refunds, and other front-office transactions accurately. • Maintain cashier floats, daily financial records, and transaction reports in accordance with hotel procedures. • Promote hotel facilities, accommodation packages, loyalty programs, and other services when appropriate. • Identify opportunities for room upgrades and additional service sales. • Handle incoming calls, messages, emails, and guest communications promptly and professionally. • Maintain accurate guest profiles, records, registration documents, and front-office reports. • Protect guest privacy and maintain confidentiality of personal and payment information. • Coordinate with Reservations, Housekeeping, Food & Beverage, Engineering, Security, and other departments to resolve guest requirements. • Handle guest complaints professionally and escalate complex issues to the Front Office Supervisor or Manager when required. • Support night audit or other front-office reporting activities when assigned. • Maintain a clean, organized, and professional front desk environment. • Follow hotel policies, safety procedures, service standards, and emergency protocols. (Okada Manila Careers) ✅ Requirements • Previous experience in Front Office, Reception, Guest Services, Hospitality, or Customer Service is preferred. • Strong understanding of hotel front-office operations and guest service standards. • Excellent communication, interpersonal, and customer-service skills. • Friendly, professional, patient, and service-oriented personality. • Strong organizational and time-management skills. • Ability to handle multiple guest requests and priorities in a fast-paced environment. • Experience with hotel Property Management Systems (PMS), reservation systems, POS systems, or similar platforms is an advantage. • Strong attention to detail when handling reservations, guest information, payments, and billing. • Good numerical and cash-handling skills. • Ability to resolve guest concerns professionally and calmly. • Strong teamwork and cross-departmental communication skills. • Good English communication skills; additional languages are an advantage. • Ability to work flexible shifts, including weekends, public holidays, and overnight shifts where required. (Okada Manila Careers) • High school diploma or equivalent required; Diploma or degree in Hospitality, Hotel Management, Tourism, or a related field is preferred. (LinkedIn) 🌟 What We Offer • Opportunity to build a professional career in the hospitality and hotel industry. • Exposure to guest relations, hotel operations, reservations, revenue opportunities, and front-office management. • Opportunity to work with guests from diverse backgrounds and develop strong international customer-service skills. • Career progression into Senior Front Office Agent, Front Office Supervisor, Assistant Front Office Manager, Front Office Manager, Rooms Division Manager, or Director of Front Office Operations roles. • A professional, dynamic, and guest-focused working environment. • Hospitality training, service development, mentorship, and career advancement opportunities. • • Competitive compensation, performance incentives, and comprehensive benefits package.