Operations & Customer Coordinator

About us Photo Phactory Studio is a creative studio in Lusail offering photography, videography, 3D design and printing. Our brand Fincey makes custom 3D-printed products, including personalised giveaways for weddings, newborns and events. The role This is a flexible, hands-on role in a small team. You'll be the main contact for our customers and keep every order moving, from the first message to delivery. Responsibilities • Reply to customers on WhatsApp and social media in Arabic and English • Take orders and confirm designs, quantities, prices and delivery dates • Track every order from received to delivered • Run our 3D printers, then finish and package products to our quality standards • Prepare large orders for weddings, newborns and events • Add and update products on our Shopify website • Support photo shoots and studio work when needed • Keep the workspace, materials and stock organised Requirements • Fluent in Arabic and English, spoken and written • Friendly, professional and quick to reply to customers • Organized, reliable and comfortable with practical hands-on work • Good with computers and phones (Shopify or e-commerce experience is a plus) • Interest in design, 3D printing or photography is a plus, and full training is provided What we offer • Salary: QAR 1,800 per month • Full training on our printers, products and systems • 3-month probation period • The chance to grow with a growing creative brand Please include a CV with your application.