Patient Experience Officer

Shift Clinics is looking for a Patient Experience Officer to join our Operations team in Riyadh. This role is responsible for managing day-to-day reception activities while ensuring every patient and visitor receives a professional, welcoming experience. Key Responsibilities: • Serve as the first point of contact for patients and visitors • Manage bookings, inquiries, and patient data across multiple channels • Handle payments, daily reporting, and financial accuracy • Promote clinic services and packages • Support smooth patient flow across departments • Maintain a clean, organized, and patient-ready reception area Requirements: • Bachelor’s degree • 2-3 years of experience in front desk, reception, or customer service • Experience in healthcare institutions, clinics, or hospitals • Strong computer and communication skills • Customer focus – understands and meets internal and external needs • Fluent in English and Arabic • Flexible to work in rotating shifts