Receptionist

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description The Receptionist is responsible for welcoming and assisting guests, handling reception enquiries and requests, and ensuring a smooth and personalized experience throughout their stay. The role provides professional and attentive service while maintaining efficient reception operations and a high standard of guest satisfaction. Key Responsibilities: • Welcome guests warmly and provide professional assistance at reception. • Handle guest enquiries, requests, feedback, and concerns promptly. • Assist with check-in and check-out procedures. • Provide accurate information about hotel facilities, services, and activities. • Coordinate with other departments to ensure timely follow-up on guest requests. • Handle guest payments and related reception transactions accurately. • Support upselling opportunities and promote hotel services. • Maintain accurate records and follow reception procedures and standards. • Ensure the reception area is professional, organized, and welcoming. • Perform other duties as required to support the smooth operation of the department. Qualifications • Minimum 1-2 years' previous experience in a Receptionist or Front Office role, preferably within a luxury hotel environment. • Russian and Arabic language skills are preferred. • Previous experience using OPERA Cloud is preferred.