Reservations Agent

Company Description Concorde Hotel Doha is a hospitality destination in the heart of Doha, adjoining Bank Street and only minutes from Doha International Airport. The hotel offers carefully appointed guest rooms, contemporary restaurants focused on superior dining experiences, and conference halls that host prestigious international events. Guests can enjoy a state-of-the-art gymnasium with a massage room, aimed at providing a relaxing and indulgent stay. Concorde Hotel Doha is committed to delivering a consistently high level of service and ensuring a comfortable, pleasant experience for every visitor. Role Description The Reservations Agent is a full-time, on-site role based in Kochi. The role involves handling reservation inquiries via phone, email, and online channels, ensuring accurate booking details and timely confirmations. The Reservations Agent will assist guests with room availability, rates, and special requests, while coordinating closely with the front office and other hotel departments to optimize occupancy. Responsibilities also include maintaining reservation records, managing modifications and cancellations, and supporting receptionist duties as needed. A key focus of the role is delivering professional customer service and clear communication to uphold the hotel’s service standards. Qualifications • Candidates should possess strong Reservations skills, including managing bookings, changes, and cancellations across multiple channels. • Candidates should possess excellent Customer Service and Communication skills to interact effectively with guests and internal teams. • Candidates should possess professional Phone Etiquette for handling inquiries and providing information courteously and efficiently. • Candidates should possess basic Receptionist Duties capabilities, such as guest assistance, information handling, and coordination with front office operations. • Relevant skills and qualifications include prior experience in hospitality or front office roles, proficiency with hotel reservation systems, attention to detail, and the ability to work flexible shifts. • Additional beneficial qualifications include fluency in English (and other languages as a plus), strong problem-solving skills, and a customer-focused, collaborative work approach.