Store Supervisor

Description Job Purpose: To manage the full store operations of standard branches, driving sales performance, customer experience, and operational excellence, while ensuring compliance with company standards. Key Responsibilities And Duties • Achieve store sales targets and improve conversion & ATV. • Execute promotions and ensure daily sales follow-up. • Act as store owner accountable for revenue and results. • Ensure delivery of excellent customer service standards. • Handle customer complaints and ensure resolution. • Build customer relationships and support retention. • Supervise and guide store team on daily performance. • Ensure proper scheduling, coverage, and productivity. • Provide on-floor coaching and support team development. • Manage daily store operations (opening, closing, readiness). • Ensure store cleanliness, display, and brand standards. • Handle maintenance, operational issues, and store needs. • Ensure product availability and stock accuracy. • Monitor fast/slow-moving items and report gaps. • Maintain proper display and merchandising standards. • Ensure accurate invoicing and POS usage. • Monitor insurance transactions and compliance. • Prevent errors, misuse, or policy violations. • Monitor store expenses and ensure cost efficiency. • Ensure proper cash handling and daily closing accuracy. • Track pending orders and reduce undelivered sales. • Report on store performance, risks, and issues to Area Manager. • Coordinate with merchandising, marketing, and operations. • Ensure timely and accurate reporting. • Ensure adherence to company policies and procedures. • Maintain safety, regulatory, and operational standards. • Act as role model in professionalism and discipline. • Ensure assigned SVR action items are executed on time, and support maintaining store compliance with required operational and service standards. • Other duties as assigned within the scope of the job. Requirements Skills And Abilities • Strong sales and store management skills. • Ability to lead small teams and drive performance. • Good understanding of POS, insurance, and store operations. • Strong problem-solving and decision-making ability. • Ability to work under pressure and manage multiple tasks. Experience • 3–5 years in retail/optical operations. Education • Bachelor’s degree (Optics or related preferred). Language • Excellent command of oral and written English and Arabic. Licenses / Certifications • N/A