Team Leader - Telesales

Key Responsibilities • Team Operations & Sales Performance • Supervise day-to-day Tele Sales team activities to ensure smooth operations and target achievement. • Monitor daily performance against assigned KPIs, including leads, conversion rate, and connected calls. • Ensure optimal utilization of assigned leads and proper follow-up by agents. • Track real-time performance and take immediate corrective actions to avoid target gaps. • Ensure adherence to schedules, login hours, and break timings. • Drive the team to achieve daily and monthly sales targets. • Coaching & Quality Monitoring • Conduct daily huddles to set expectations, communicate targets, and address performance gaps. • Provide on-the-spot coaching for agents with low performance or skill gaps. • Support agents in objection handling, closing techniques, and sales pitch improvement. • Monitor call quality and ensure compliance with approved sales scripts and guidelines. • Ensure proper lead verification by listening to random samples of achieved leads and conducting one-to-one sessions with the agents involved. • Reporting & Performance Tracking • Maintain and update daily performance trackers covering leads, calls, and conversions. • Prepare and submit daily performance reports to the Project Manager. • Highlight performance gaps, risks, and improvement actions. • Ensure data accuracy in all reports and trackers. • People & Performance Management • Manage a team of Tele Sales Agents and ensure high engagement levels. • Address agent concerns, attendance issues, and performance challenges. • Support new joiners during onboarding and provide basic training guidance. • Ensure compliance with company policies related to attendance, discipline, and conduct. • Maintain a positive and performance-driven work environment. • Ensure agents follow approved scripts, processes, and compliance requirements. • Conduct random call monitoring to maintain quality standards. • Identify recurring issues and escalate them to the Project Manager when required. • Reporting & Compliance • Share daily performance reports in a timely manner. • Prepare and submit the Operations (OPS) Daily Productivity Report. • Prepare and submit the Daily Interactions Segregation Report. • Prepare and submit the Daily Complaints Brief. Show more Show less Key Responsibilities • Team Operations & Sales Performance • Supervise day-to-day Tele Sales team activities to ensure smooth operations and target achievement. • Monitor daily performance against assigned KPIs, including leads, conversion rate, and connected calls. • Ensure optimal utilization of assigned leads and proper follow-up by agents. • Track real-time performance and take immediate corrective actions to avoid target gaps. • Ensure adherence to schedules, login hours, and break timings. • Drive the team to achieve daily and monthly sales targets. • Coaching & Quality Monitoring • Conduct daily huddles to set expectations, communicate targets, and address performance gaps. • Provide on-the-spot coaching for agents with low performance or skill gaps. • Support agents in objection handling, closing techniques, and sales pitch improvement. • Monitor call quality and ensure compliance with approved sales scripts and guidelines. • Ensure proper lead verification by listening to random samples of achieved leads and conducting one-to-one sessions with the agents involved. • Reporting & Performance Tracking • Maintain and update daily performance trackers covering leads, calls, and conversions. • Prepare and submit daily performance reports to the Project Manager. • Highlight performance gaps, risks, and improvement actions. • Ensure data accuracy in all reports and trackers. • People & Performance Management • Manage a team of Tele Sales Agents and ensure high engagement levels. • Address agent concerns, attendance issues, and performance challenges. • Support new joiners during onboarding and provide basic training guidance. • Ensure compliance with company policies related to attendance, discipline, and conduct. • Maintain a positive and performance-driven work environment. • Ensure agents follow approved scripts, processes, and compliance requirements. • Conduct random call monitoring to maintain quality standards. • Identify recurring issues and escalate them to the Project Manager when required. • Reporting & Compliance • Share daily performance reports in a timely manner. • Prepare and submit the Operations (OPS) Daily Productivity Report. • Prepare and submit the Daily Interactions Segregation Report. • Prepare and submit the Daily Complaints Brief. Show more Show less