Telephone Operator

Job Description Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a shared services hotel will play a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay. • Answer incoming calls promptly and professionally. • Transfer calls to the appropriate department or individual. • Take and relay messages accurately. • Provide information to guests regarding hotel services, facilities, and local attractions. • Process room service orders, wake-up calls, and other guest requests. • Assist with making reservations and bookings. • Maintain a log of incoming and outgoing calls. Qualifications • Excellent communication skills and a friendly demeanour. • Ability to multitask and handle a high volume of calls. • Strong customer service skills and the ability to remain calm under pressure. • Knowledge of hotel services and facilities. • Proficiency in using telephone systems and basic computer skills. • Previous experience in a customer service role or as a telephone operator is preferred Additional Information Your Team And Working Environment Diverse, young and vibrant team Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job Details Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.accorhotels.com/ Job Function: Customer Service Company Industry/ Sector: Other What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. Report Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.