Associate Sales Process Specialist

Job Description The Associate Sales Process Specialist supports customers and internal sales teams throughout the pre- and post-sales process. The role manages customer inquiries, prepares quotes, processes orders, maintains account information and coordinates with internal teams to ensure a smooth customer experience and timely delivery of services. Responsibilities - Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities - Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines - Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools - Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP - Support account managers & SE/ISEs by performing included but not limited to admin-related tasks - Applies experience and skills to complete assigned work within own area of expertise - Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate - Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities - Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested - Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable - Build an internal UL problem-solving network and proactively engage internal personnel to - anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience - Meet established timelines for pre-and post-sales activities. - Works with a moderate degree of supervis