Client Success Specialist (French)

Company Description Trust Disability Solutions helps Canadians and their families understand and apply for the Disability Tax Credit (DTC), offering clear guidance from first contact to final decision. Client care, tax, and medical teams collaborate to provide accessible support, using plain language to explain complex processes. The organization is a people-first company that treats personal and medical information with care and respect. Team members share in client successes and celebrate when positive outcomes are achieved. Trust Disability Solutions is growing and offers opportunities for professionals who want to make a meaningful impact in clients’ lives. Role Description The Client Success Specialist (French) is a full-time, remote set up. This position focuses on supporting French-speaking clients throughout their Disability Tax Credit journey, from initial inquiry to resolution, ensuring a clear and compassionate experience. Day-to-day responsibilities include responding to client questions via phone, email, messages, explaining processes in French and English, and maintaining accurate records in client management systems. The specialist will collaborate with client success, tax specialist, and medical coordinators to gather necessary information, follow up on applications, and provide regular updates to clients. The role also involves monitoring client satisfaction, identifying opportunities to improve services, and assisting with client education materials and outreach initiatives. Qualifications - Customer Service and Customer Support skills to guide clients through complex processes and resolve issues effectively. - Customer Satisfaction focus and strong Communication abilities to build trust, explain information clearly, and maintain positive client relationships. - Analytical Skills to review client information, track case progress, and identify trends or potential challenges. - Fluency in French and English, both spoken and written, with the abi