Customer care Specialist - DRÄXLMAIER Jemmal

Job Description Play a key role in enhancing customer satisfaction and driving quality excellence as a Customer Care Specialist. Acting as the primary contact for customer quality matters, you will lead complaint resolution activities, coordinate cross-functional improvement actions, and contribute to the delivery of products and services that consistently meet customer expectations. Core Responsibilities - Manage and resolve customer complaints using structured problem-solving methodologies (8D), ensuring timely and effective resolution. - Serve as the primary interface between customers and internal teams for all quality-related issues. - Investigate non-conformities, conduct root cause analyses, and drive corrective and preventive actions to prevent recurrence. - Monitor customer complaint KPIs and ensure compliance with response and resolution targets. - Maintain accurate customer complaint records and ensure timely updates in customer portals and internal systems. - Collaborate with Production, Engineering, and Quality teams to drive continuous improvement and enhance product quality performance. - Support customer audits, visits, and meetings by preparing quality reports, analyses, and action plans. - Analyze quality performance data, customer feedback, and trends to identify improvement opportunities and reduce quality-related costs. Profile Description - Bachelor's degree in Engineering, Quality Management, or a related field. - 2-3 years of professional experience in the automotive industry, preferably in Customer Quality, Quality Assurance, or Customer Care. - Solid understanding of automotive quality standards, quality management systems, and manufacturing processes, including IATF 16949, ISO 9001, and VDA requirements. - Proven experience in customer complaint management and problem-solving methodologies such as 8D, 5 Why, and Ishikawa (Fishbone). - Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint. - Fluen