Director of Quality

Main Activities : - Quality Management & Strategy Define and implement plant quality objectives and KPIs in alignment with Coroplast Group standards and business objectives. Manage and continuously improve the plant's Quality Management System in accordance with applicable standards, including IATF 16949 and ISO 9001, where applicable. Act as the internal representative of customer requirements, ensuring their effective implementation across all departments. Lead, develop, and organize the Quality Department, ensuring the effectiveness of all quality functions. - Customer Quality & Problem-Solving Act as the main quality interface with customers, ensuring effective communication and timely resolution of complaints and quality issues. Lead structured problem-solving activities using methodologies such as 8D, 5 Why, Ishikawa, and FMEA. Coordinate corrective and preventive actions with Production and other departments, ensuring root causes are eliminated and recurrence is prevented. Monitor customer-specific requirements, product and process changes, and the effectiveness of implemented action plans. Audits & Continuous Improvement Lead the preparation and execution of internal, external, and customer audits, ensuring the timely closure of findings. Drive cross-functional quality workshops and improvement initiatives to enhance product quality, process reliability, and customer satisfaction. Lead the Management Review and ensure effective follow-up of quality objectives and improvement actions. Collaborate with the Central Quality Department in Dylaki to implement Group standards, initiatives, and best practices. - Quality Performance & Compliance Monitor and report key quality indicators, including customer PPM, internal scrap and rework, customer complaints, audit results, and corrective action effectiveness. Ensure proper management of quality documentation, records, and reporting. Ensure compliance with applicable customer, regulatory, environmen