Gestionnaire de services

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. Responsibilities - Lead and motivate a trained staff to provide quality service to all customers in a timely manner - Serve as the key liaison to sales and management to ensure consistent customer satisfaction - Provide status and service reports to recommend next steps to management Qualifications - Associate's degree or equivalent experience - 3+ years' of experience either in technical support or management - Excellent written and verbal communication skills