Head of Service Line BOS Tunisia Algeria&Libya

Head of SL BOS – Algeria, Tunisia & Libya Ericsson is looking for a Head of Service Line BOS – Algeria, Tunisia & Libya as a key role responsible for BOS Engagements and Service Delivery / managed operations in the designated accounts under CU ENA This role will be reporting to the Head of SL BOS of CU ENA and will be part of EMEA SL BOS, and CU ENA CSS (Cloud Software & Services) teams This role, you will be responsible for Presales , Service Delivery, ADM and ITMS for multi accounts under Algeria, Tunisia & Libya and will take responsibility to enable growth and delivery excellence of the BOS business in the assigned multi accounts under SL BOS ENA Head. You will also take material role in the farming business growth, ensuring management of the farming business across the relevant accounts, accurate financial forecast, reporting and engagement with the relevant CU members, delivery, solutioning teams & other stakeholders to ensure growth of BOS business in the designated accounts, and to allow proactive approach to bridge revenue gaps and over achieve related KPIs. It’s important that you ensure excellence in line with the best practices, quality mandates and profitability targets and securing best customer experience. You will be working closely with the CU CSS teams; Domain Sales Managers and Head of Service Deliveries, and with the delivery and solution teams assigned to the respective accounts under BOS ENA coverage, CSS Operations with full adherence to process, tools, and methods, with accountability on the defined key performance indicators and inline of the clearly set financial ambition. What you will do: - Team management: managing the team assigned to SI/ADM/ITMS in the multi accounts you are assigned to - Interact with Customer Fulfilment Responsible and Customer Solution Responsible (Core 2) to manage the growth accounts and manage Forecast and related activities with accountability on relevant KPIs (financial) - Enab