Member Success Specialist

Type: Full-time Location: Remote About HLTH HLTH is one of the fastest growing brands of 2026, reaching the top 3% in growth of all stores in the Shopify ecosystem and we’re just getting started (literally). At HLTH we believe understanding your health should be effortless. Our devices and app turn health monitoring into clear insights anyone can act on. We build for people who care about longevity, balance, and a healthier future — because healthcare shouldn't be reactive. It should be proactive, continuous, and deeply personal. Before You Apply  HLTH is an intense environment: we’re demanding and ambitious, which means we ask a lot of ourselves and one another. This means fantastic learning, achievements, and career growth, but it also requires a significant commitment. We move fast, standards are high, and ownership is real. This is not a coast job. If you want to be challenged, stretched, and pushed harder than ever before, we invite you to apply. The Role As a Member Success Specialist, you're who our members reach when they need help — across email, live chat, and social. You'll own their conversations end to end: solving problems, answering product questions, and making sure every member walks away feeling genuinely taken care of. You'll also be a voice for our members inside the company, flagging what's working and what needs to change. It's a role for someone who's equal parts problem-solver and people person, and who takes real pride in a hard case handled well. Must be able to work a set weekly shift, which may include some evenings or weekends depending on coverage. Current available shifts determined based on location of applicant. What You’ll Do - Deliver high-quality support across phone, email, live chat, and social, resolving member issues quickly and warmly. - Own each conversation from first message to resolution, including the complex and sensitive ones. - Handle order, shipping, and delivery questions, plus cancellations, returns