Operations Manager

Company Description Ben Rahim is a restaurant company originally based in Berlin, Germany, known for its distinctive café and dining experience. The organization focuses on high-quality service, well-crafted food and beverages, and a welcoming atmosphere for guests. As the company grows, it is expanding its operational presence to new locations, including Tunis. Team members join a close-knit environment where attention to detail, reliability, and hospitality are highly valued. The company encourages collaboration and continuous improvement to maintain excellent customer satisfaction. Role Description The Operations Manager role at Ben Rahim in Tunis is a full-time, on-site position responsible for overseeing daily restaurant operations. This includes managing staff schedules, supervising front-of-house and back-of-house activities, monitoring service quality, and ensuring adherence to company standards and local regulations. The Operations Manager will track inventory, coordinate with suppliers, oversee cost control, and support budgeting and reporting. The role also involves guiding and coaching team members, resolving operational issues, and promoting a positive work environment. The Operations Manager will collaborate with leadership to implement process improvements, support marketing initiatives, and maintain a consistent guest experience aligned with the brand. Qualifications - Experience in restaurant or hospitality operations management, including overseeing daily service, staff coordination, and workflow optimization. - Strong leadership and people management skills, with the ability to train, motivate, and support a diverse on-site team. - Knowledge of basic financial and operational metrics, such as budgeting, cost control, inventory management, and scheduling. - Excellent communication and problem-solving skills, with the ability to handle guest feedback and resolve operational challenges in real time. - Familiarity with health, safety, and hygiene s