Sales & Customer Service Agent (Full-Time) (F) TUNIS

Are you proactive, reliable, a great communicator, and excited to grow within a dynamic and fast-moving team? Join Droppex. About Us: Droppex is a next-generation smart delivery company blending tech, speed, and personal connection. We believe customer experience and innovation go hand in hand. Title: Sales & Customer Service Agent Type: Full Time Location: On Site Responsibilities: • Prospecting and qualifying leads • Supporting lead generation strategy • Answering customer requests and handling complaints • Weekly follow-up and performance reporting • Participating in calls, micro-pitches and small public speaking opportunities • Manage B2B and B2C prospecting • Execute the customer relationship strategy • Handle claims and ensure client satisfaction • Deliver structured reporting and client follow-ups • Speak during partner meetings or local events when needed • Contributing to marketing or business events occasionally Profile: • Background in associations, community work or volunteering • Polished presentation and confident verbal skills • Comfortable with AI tools (ChatGPT, Notion AI, CRM automations) • Fluent in French (spoken and written) • Analytical and structured in reporting • Honest, proactive and team-oriented mindset What Droppex offers: • A structured and supportive work environment • Real responsibility and visibility from day one • Opportunities to grow within the company • A collaborative, ambitious, and impact-driven team Show more Show less Are you proactive, reliable, a great communicator, and excited to grow within a dynamic and fast-moving team? Join Droppex. About Us: Droppex is a next-generation smart delivery company blending tech, speed, and personal connection. We believe customer experience and innovation go hand in hand. Title: Sales & Customer Service Agent Type: Full Time Location: On Site Responsibilities: • Prospecting and qualifying leads • Supporting lead generation strategy • Answering customer requests and handling complaints • Weekly follow-up and performance reporting • Participating in calls, micro-pitches and small public speaking opportunities • Manage B2B and B2C prospecting • Execute the customer relationship strategy • Handle claims and ensure client satisfaction • Deliver structured reporting and client follow-ups • Speak during partner meetings or local events when needed • Contributing to marketing or business events occasionally Profile: • Background in associations, community work or volunteering • Polished presentation and confident verbal skills • Comfortable with AI tools (ChatGPT, Notion AI, CRM automations) • Fluent in French (spoken and written) • Analytical and structured in reporting • Honest, proactive and team-oriented mindset What Droppex offers: • A structured and supportive work environment • Real responsibility and visibility from day one • Opportunities to grow within the company • A collaborative, ambitious, and impact-driven team Show more Show less