SAP Support Consultant

We are currently looking for an SAP Support Specialist to join a project with a global end client of ours. Start: ASAP Duration: 12 Months initial contract Location: Remote Languages: English and French speaking Type: Contract/Freelance Role/Responsibilities • Provide SAP support and maintenance, resolving complex incidents and service requests in line with SLA/KPI targets • Deliver technical consulting and propose effective solutions for complex or atypical issues • Manage and monitor tickets via GLPI, including logging, tracking, and timely resolution of requests from multiple channels • Collaborate with IT support teams and stakeholders to ensure high-quality service delivery and system performance • Contribute to continuous improvement by enhancing processes, workflows, and support procedures • Communicate professionally with users and clients, delivering support, training, and maintaining strong relationships • Support operational efficiency initiatives and assist team leadership with coordination and capability development when required Show more Show less We are currently looking for an SAP Support Specialist to join a project with a global end client of ours. Start: ASAP Duration: 12 Months initial contract Location: Remote Languages: English and French speaking Type: Contract/Freelance Role/Responsibilities • Provide SAP support and maintenance, resolving complex incidents and service requests in line with SLA/KPI targets • Deliver technical consulting and propose effective solutions for complex or atypical issues • Manage and monitor tickets via GLPI, including logging, tracking, and timely resolution of requests from multiple channels • Collaborate with IT support teams and stakeholders to ensure high-quality service delivery and system performance • Contribute to continuous improvement by enhancing processes, workflows, and support procedures • Communicate professionally with users and clients, delivering support, training, and maintaining strong relationships • Support operational efficiency initiatives and assist team leadership with coordination and capability development when required Show more Show less