Site Operations Manager

Role Summary Lead the on-site team and own daily operations, supervision, accountability, and reporting to senior leadership. Responsibilities Team supervision and accountability - Supervise attendance, availability, workload, and daily output - Set weekly and monthly expectations and track delivery against them - Run one-on-ones, team meetings, and performance check-ins - Conduct performance reviews, document results, and manage improvement plans - Handle disciplinary matters in line with local labor law and company policy - Report to leadership on capacity, performance, risks, and morale - Escalate issues early with a recommended course of action Hiring, onboarding, and offboarding - Coordinate sourcing, screening, interviews, and offers - Run onboarding: equipment, accounts, policy sign-off, training plan - Run offboarding: equipment return, access removal, knowledge transfer, exit interview - Identify skill gaps and arrange training and development HR administration - Administer contracts, leave, overtime, attendance, and payroll inputs - Ensure compliance with local labor, social security, and tax requirements - Maintain accurate employee records - Serve as first point of contact for employee policy and benefits questions Security and compliance - Enforce security policies: physical access, visitor logs, clean desk, device handling - Coordinate laptop provisioning, asset inventory, and device compliance with IT and security - Ensure NDAs, confidentiality agreements, and policy acknowledgments are signed - Ensure completion of required security awareness training - Provide evidence for HR and physical controls during internal and client audits - Report security incidents and policy violations immediately Communication and alignment - Act as the link between the on-site team and leadership - Keep the team aligned on working hours, client expectations, and quality standards - Ensure schedule overlap with US time zones Required Qualifications -