Systems Administrator Senior

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team The EMEA End User Computing (EUC) Team is responsible for delivering a second level IT Support for nearshore employees in Tunisia. With an advanced knowledge of FIS computing environment, the EUC team manages efficiently users’ issues and provides the suitable solutions that aim to maintain productivity as per the BUs expectations. The team is continuously reviewing and implementing services’ improvements for a better user experience. Supporting Corporate IT initiatives and local infrastructure projects through effective contribution is also part of its duties. Added to that, the team is responsible for maintaining secure and compliant FIS computing environment via smart monitoring and targeted/corrective actions. What You Will Be Doing - Provide day to day EUC Support for EMEA Nearshore office in Tunisia - Build a good customer relationship and trust - Contribute in Corporate IT initiatives and projects under EUC - Strong collaboration with Infrastructure Team in local projects - Acceptable knowledge in IT infrastructure and networking is needed - Point of contact for all IT related issues or requests (1st PoC being the Employee Support Helpdesk) - End User environment communications and trainings - VMs provisioning - Create/Update documentation related end users (e.g. Welcome email, joiner/leaver check lists) - Maintain Legal Hold tracking What You Bring The role of IT Desktop Support Engineer requires good understanding, knowledge, and experience in areas of~ Desktops And Laptops - Deploy Windows image, Configure, Deli