Telecom Device Validation & Solutions Engineer – Tunisia

About the Role We are looking for a Telecom Device Validation & Solutions Engineer to support customer engagements, product evaluation, and technical issue resolution in Tunisia. You will work closely with customers, the sales team, and R&D engineers to evaluate connectivity products, investigate technical issues, coordinate local testing, and deliver practical technical solutions. Key Responsibilities Product Testing & Technical Validation • Conduct hardware and software testing for connectivity devices in local network environments. • Document test procedures, findings, and technical issues, and communicate results to engineering teams. • Track product evaluation and customer testing activities to ensure testing objectives are completed. Customer Solutions & Pre-sales Support • Understand customer technical requirements and provide product-related guidance. • Support product demonstrations, technical presentations, customer training, and solution discussions. • Assist the sales team with technical documentation and bidding activities, including RFI, RFP, and RFQ processes. • Collect information on comparable products to support customer engagements. Technical Issue Management • Investigate customer-reported issues and collect relevant technical information, including product configurations, test results, and network conditions. • Coordinate with R&D teams to identify root causes, track corrective actions, and verify resolutions. • Follow up with customers throughout the troubleshooting process until issues are resolved and confirmed. Field & After-sales Support • Provide technical assistance during product deployment, evaluation, and after-sales service. • Support on-site troubleshooting and other technical activities when required. • Complete other relevant assignments to support local business operations. Requirements • Bachelor's degree or above in Telecommunications Engineering, Computer Science, Electronic Information Engineering, or a related field. • At least 1 year of experience in the telecommunications industry, preferably involving ICT equipment, network devices, product testing, or technical support. • Practical experience testing or supporting ONT/ONU devices, routers, or similar connectivity equipment. • A sound understanding of basic networking and communication technologies. • Good English communication skills in speaking, listening, reading, and writing. • Strong problem-solving, communication, and teamwork skills. • Ability to work on-site in Tunisia and undertake occasional domestic business trips. Preferred Qualifications • Experience with 4G/5G CPEs, broadband connectivity products, or wireless networking equipment. • Familiarity with hardware and software testing processes. • Knowledge of French or Arabic. • Experience supporting customer trials, product demonstrations, or technical solution evaluations. Show more Show less About the Role We are looking for a Telecom Device Validation & Solutions Engineer to support customer engagements, product evaluation, and technical issue resolution in Tunisia. You will work closely with customers, the sales team, and R&D engineers to evaluate connectivity products, investigate technical issues, coordinate local testing, and deliver practical technical solutions. Key Responsibilities Product Testing & Technical Validation • Conduct hardware and software testing for connectivity devices in local network environments. • Document test procedures, findings, and technical issues, and communicate results to engineering teams. • Track product evaluation and customer testing activities to ensure testing objectives are completed. Customer Solutions & Pre-sales Support • Understand customer technical requirements and provide product-related guidance. • Support product demonstrations, technical presentations, customer training, and solution discussions. • Assist the sales team with technical documentation and bidding activities, including RFI, RFP, and RFQ processes. • Collect information on comparable products to support customer engagements. Technical Issue Management • Investigate customer-reported issues and collect relevant technical information, including product configurations, test results, and network conditions. • Coordinate with R&D teams to identify root causes, track corrective actions, and verify resolutions. • Follow up with customers throughout the troubleshooting process until issues are resolved and confirmed. Field & After-sales Support • Provide technical assistance during product deployment, evaluation, and after-sales service. • Support on-site troubleshooting and other technical activities when required. • Complete other relevant assignments to support local business operations. Requirements • Bachelor's degree or above in Telecommunications Engineering, Computer Science, Electronic Information Engineering, or a related field. • At least 1 year of experience in the telecommunications industry, preferably involving ICT equipment, network devices, product testing, or technical support. • Practical experience testing or supporting ONT/ONU devices, routers, or similar connectivity equipment. • A sound understanding of basic networking and communication technologies. • Good English communication skills in speaking, listening, reading, and writing. • Strong problem-solving, communication, and teamwork skills. • Ability to work on-site in Tunisia and undertake occasional domestic business trips. Preferred Qualifications • Experience with 4G/5G CPEs, broadband connectivity products, or wireless networking equipment. • Familiarity with hardware and software testing processes. • Knowledge of French or Arabic. • Experience supporting customer trials, product demonstrations, or technical solution evaluations. Show more Show less