Academy Administrator

About the Role We are seeking a highly organized and customer-focused Academy Administrator to support the daily operations of our Golf Academy. The successful candidate will be responsible for managing academy administration, lesson bookings, student registrations, communication with members and guests, and providing operational support to Golf Professionals and Academy Management. This role requires excellent administrative, customer service, and organizational skills, with the ability to manage multiple tasks in a dynamic golf environment. Key Responsibilities Academy Administration • Manage daily academy operations and administration. • Coordinate golf lesson bookings, academy programs, clinics, camps, and coaching schedules. • Maintain accurate records of students, participants, memberships, and attendance. • Process registrations, enrollments, and academy-related documentation. • Ensure all academy databases and records are up to date. Customer Service & Member Experience • Act as the first point of contact for academy members, students, parents, and guests. • Respond to inquiries via phone, email, and in person in a professional and timely manner. • Provide information on coaching programs, lesson packages, camps, events, and pricing. • Assist members and guests with bookings, cancellations, and schedule changes. • Ensure a positive customer experience throughout the academy journey. Scheduling & Coordination • Coordinate Golf Professionals' lesson schedules and court/practice facility allocations. • Manage academy calendars and ensure efficient utilization of academy facilities. • Support the organization of tournaments, junior programs, golf camps, and academy events. • Communicate schedule updates and program information to participants. Financial & Reporting Support • Process lesson payments, package purchases, and academy bookings. • Support invoicing and reconciliation activities with the Finance team. • Prepare daily, weekly, and monthly participation reports. • Maintain accurate revenue and participation tracking records. • Monitor academy performance data and attendance reports. Operational Support • Assist with the planning and execution of academy events and promotional activities. • Coordinate academy marketing requirements with the Marketing team. • Ensure academy equipment and operational requirements are available and organized. • Support Golf Professionals with administrative and operational needs. • Maintain academy policies, procedures, and documentation. Requirements Essential • Diploma or Bachelor's Degree in Business Administration, Sports Management, Hospitality, or a related field. • 2-4 years of experience in administration, customer service, sports operations, academy administration, or hospitality. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). • Ability to work flexible hours, including weekends when required. • High attention to detail and accuracy. Preferred • Experience within a golf club, sports academy, leisure facility, or hospitality environment. • Knowledge of golf operations and academy programs. • Experience using booking, CRM, or membership management systems. • Familiarity with golf lesson management and event coordination. Key Competencies • Customer Service Excellence • Administrative & Organizational Skills • Communication & Relationship Building • Attention to Detail • Time Management • Problem Solving • Teamwork & Collaboration • Ability to Work in a Fast-Paced Environment