Customer Care Officer

Company Description Founded in Saudi Arabia in 1997, Creative Closets is a leading Middle Eastern brand specializing in premium custom closets designed around the way people live. The company has built a strong reputation for innovative design, precision manufacturing, and meticulous attention to detail. Creative Closets delivers refined, made-to-measure storage solutions with lasting quality, supported by advanced manufacturing capabilities. The team oversees every stage from design consultation to manufacturing, installation, and after-sales care, consistently reflecting the brand standard: innovative in design, crafted with precision. Role Description The Customer Care Officer is a full-time, on-site role based in Riyadh, responsible for providing high-quality support to clients before and after installation. This position manages customer inquiries through phone, email, and in-person interactions, ensuring timely responses and accurate information about products, services, and project status. The role includes handling complaints and service requests, coordinating with design, manufacturing, and installation teams to resolve issues and maintain customer satisfaction. The Customer Care Officer documents interactions in internal systems, follows up on open cases, and contributes to improving service processes and customer experience. This role also supports sales and after-sales activities by confirming orders, scheduling visits, and reinforcing the brand’s commitment to precision and quality service. Qualifications • Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, complaints, and after-sales care effectively. • Candidates should possess proven abilities in Customer Satisfaction, with a focus on follow-up, issue resolution, and maintaining long-term client relationships. • Candidates should possess excellent Communication and Interpersonal Skills to interact professionally with customers and internal teams. • Relevant experience in customer-facing roles, ideally in retail, home improvement, or design-related industries. • Ability to work on-site in Riyadh, manage multiple cases simultaneously, and use CRM or ticketing systems efficiently. • Fluency in Arabic and proficiency in English, with clear written and verbal communication. • Basic computer skills (email, spreadsheets, customer management tools) and strong attention to detail. • Diploma or bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.