HR Operations & Employee Relations Specialist

About the Role J&T Express KSA is looking for a detail-oriented HR professional to run our government-platform processing, employee documents and employee relations cases. Responsibilities • Government platforms: • operate Qiwa, Muqeem, GOSI and the Chamber of Commerce for contracts, transfers, social insurance, residence and visas, and certifications • HR certificates and letters: • issue employment, salary and experience certificates with full verification, signatures and records • Complaints and investigations: • take employee complaints, interview the people involved, collect evidence and write objective investigation notes in Arabic with recommendations • Disciplinary and dispute support: • prepare notices and disciplinary documents, assist with labor dispute files and mediation, and escalate complex cases • Employee lifecycle: • handle contract, system and document steps for onboarding, transfers and offboarding, and answer day-to-day HR questions • Ledgers and quality control: • keep accurate trackers for processing, certificates, document expiry and case progress, and protect employee privacy Qualifications • Diploma or higher; Human Resources, Business Administration or Law preferred Required Skills • 2+ years in HR operations or employee relations in Saudi Arabia • Hands-on experience with Qiwa, Muqeem and GOSI, issuing HR certificates, and handling employee complaints or cases • Experience in logistics, courier or multi-branch companies is a plus • Strong Word and Excel skills • Native Arabic (interviews, investigation records and HR letters) and English • Meticulous, professional under pressure, and discreet with confidential information