Patient Access Representative (UAE National)

About the Role • Responsible for timely and accurate data entry of patients’ information, scheduling and registration activities, and financial details. • Verify financial eligibility, and takes necessary activities to insure financial coverage arranged for all patients’ appointments/Admissions. • Communicates with patients, families and staff with high standards of customer services. Responsibilities • Maintains a professional attitude and appearance all time • Demonstrates strong customer service skills to interact positively with external and internal customers. • Performs scheduling/registration/admission activities. Gathers demographic, insurance, and other information from patients and accurately enters into HIS. • Verifies financial eligibility and insures completion of supported documents/approvals upon scheduling/registration activities completion. • Performs billing, reconciliation and cashier activities. • Ability to multitask in a fast-paced environment. • Develops and meets personal/team qualitative and quantitative targets • Participates in departmental meetings and activities. • Accepts working different shift duties according to the necessity of the operational hours, including morning and night shifts. Also during weekends and holidays. • Participates in cross-functional teams and committees as appropriate. • Facilitates and involves with ongoing training • Performs any other tasks according to the job requirements. • Liaises with other staff/departments and handles communication. Accountabilities • Punctuality: attends assigned work are according to work schedule, commits to be consistently present in the work place during working hours. • Ability to multitask and maintain strong attention to detail Role-Specific Job Responsibilities Call Center • Manages a large amount of inbound and outbound calls. • Follows communication scripts and decision trees. • Social media. Clinic Access Coordinator • Completes referrals according to standards and timeline. • Coordinates controls and utilize the clinics’ slots efficiently. • Clinics slots optimization Registration • Enter patient information into HIS and maintain accurate records • Ensure select the correct visits registration and follow the proper workflow • Inform patient and their caregiver of hospital procedures, polices and protocols • Provide patients with insurance eligibility, billing and payment information with print out the payment receipt • Deal with patient question, concerns and issues • Preform general administrative tasks • Attending Patient Feedback Qualifications Required: Bachelor's degree or equivalent in any relevant field