Receptionist

Role: Receptionist  Location: Al Ain, UAE  Role purpose: • Interact with customers/clients to provide and process information in response to inquiries, concerns and requests about products and services.  • Attend to visitors and assist with their purpose of visit. This position is for UAE Nationals only. Key accountabilities of the role: These are the main responsibilities of this role  Responsibilities: • Serve visitors by greeting, welcoming, and directing them appropriately; notifies personnel of visitor/appointment arrival; maintains security and tele communications system  • Welcomes visitors by greeting them in person or on the telephone, answering or referring to inquiries • Directs visitors by maintaining employee and department directories and the given instructions • Maintains security by following procedures, monitoring logbook and issuing visitor badges. • Maintains safe and clean reception area by complying with procedures, rules and regulations. • Assure the readiness of the reception area for each working day and have all the front desk activities fully operational at the start of the business hours • Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs • Contributes to team effort by accomplishing related results as needed • Provide information to callers over the telephone • Respond to emails and correspondence related to their scope of work • Monitors and update visitor’s records • Perform basic bookkeeping and record filling • Perform data entry • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions promptly. • Confirms appointment and maintain event calendar • Perform other duties as assigned • Build a good rapport with all clients/visitors and resolve any complaints/issues quickly to maintain high quality customer service • Monitors the office recycling facilities and schedule Results required: • Establish and maintain cooperative working relationships. • Deal with all sections and branches with high cooperation. • To take up more responsibilities and discharge them effectively and efficiently. • Observes company policy and procedures