Sales and Customer Success Associate

The Company August Robotics is an international startup building application-specific robots that automate business workflows. We are a global team with offices in the US, Hong Kong, Germany, Australia, the US, and China, backed by leading Asia-Pacific VC investors. Our robots serve clients in the exhibition, construction, and industrial layout industries, and we are currently growing our team in Germany. The Role As a Sales and Customer Success Associate, you will be based in our Düsseldorf office and play a key role in driving revenue growth and ensuring long-term customer success across the European market. Your responsibilities will include: Sales & Business Development • Drive lead generation and outbound outreach across the Asia-Pacific for Lionel, our floor-marking robot • Qualify inbound and outbound leads, conduct discovery calls, and deliver compelling product demonstrations • Manage and progress opportunities through the sales pipeline, from first contact to deal closure • Collaborate with sales and marketing teams to develop tailored proposals and presentations • Take increasing ownership of the full sales cycle, including negotiation and closing Customer Onboarding & Success • Lead customer onboarding, ensuring a smooth transition from sale to deployment • Act as the main point of contact for customers post-sale, building strong long-term relationships • Proactively support customers throughout their lifecycle to drive satisfaction, retention, and repeat business • Identify upsell and expansion opportunities within existing accounts • Gather customer feedback and collaborate with internal teams to improve product and service delivery Sales Enablement & CRM Management • Maintain accurate records of customer interactions, pipeline, and account status in the CRM • Track key metrics across sales and customer success to support forecasting and performance improvement • Support the continuous improvement of sales materials, playbooks, and processes What we are looking for: • 1+ years of experience in B2B sales, customer success, or account management • Strong commercial mindset with the ability to identify opportunities, influence decisions, and close deals • Excellent communication and presentation skills, with the ability to clearly articulate value to customers • Proven ability to build trust and long-term relationships with customers and stakeholders • High level of customer empathy and a strong commitment to delivering an outstanding customer experience • Ability to manage multiple opportunities and customer accounts simultaneously in a structured way • Proactive, self-driven, and comfortable taking ownership in a fast-moving startup environment • Strong attention to detail and ability to work with CRM tools and sales data • Willingness to occasionally travel for customer meetings, demos, and onboarding You must have: • Eligibility to work in Germany • Fluent English Nice to have: • Experience in robotics, construction, or exhibition • Familiarity with sales pipelines, CRM systems (e.g. HubSpot, Salesforce) • Experience in full-cycle sales or customer lifecycle management Why August Robotics? • A dynamic startup at the forefront of the robotics revolution • High-impact role with direct influence on revenue growth and customer success • Opportunity to own the full customer lifecycle from lead generation to long-term account development • Exposure to cutting-edge robotics technology transforming construction and industrial workflows