Application Engineer

Application Engineer (m/f/d) SHINING 3D Technology – Full-time, Permanent Position Location: Tuinisa SHINING 3D was founded in 2004 and is a global leader in high-precision 3D scanners and digital solutions. To strengthen our support team, we are looking for a service-oriented individual who enjoys working with people, solving technical issues, and ensuring customer satisfaction in daily operations. Your Responsibilities - Act as the first point of contact for customers, providing 1st-level technical support via phone, email, and ticketing system. - Process and respond to support tickets related to our dental Scanners and Printers. - Support customers with product-related questions and technical issues in a professional and solution-oriented manner. - Develop practical solutions independently and support their implementation. - Document solutions clearly in the ticketing system and internal knowledge bases. - Conduct remote support sessions (e.g. via TeamViewer) in close collaboration with R&D and other technical teams. - Escalate and coordinate more complex issues with relevant departments after consultation with supervisors. Your Profile - You speak French fluently and have a good command of English. - You work in a structured, reliable, and customer-focused manner. - You enjoy helping people, whether by phone or in written communication. - Initial experience in customer support, service, or a technical environment is an advantage - You are confident using computers, ticketing systems, and remote support tools, and you are eager to learn new technologies. What We Offer - A secure position in a growing, international company - Comprehensive onboarding and a friendly, supportive team - Flat hierarchies and a collaborative, family-like work culture Apply now – with either a CV or a short cover letter. We look forward to hearing from you! For more information, please visit SHINING 3D online at www.shining3d.com