College Intern Technical Support - English Speaker

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description HPE University Hiring Program Are you ready to give your career the boost it deserves? College Intern – Technical Support As a College Intern Technical Support Engineer, you will build practical experience supporting enterprise technology environments. You will work with experienced engineers, learn HPE support methodologies and tools, contribute to technical investigations, and help create a consistent, high-quality customer experience. Job Responsibilities - Assess and troubleshoot customer technical issues across supported infrastructure and software domains under the guidance of experienced engineers. - Demonstrate ownership by maintaining clear case documentation, progressing agreed actions, and communicating status accurately and professionally. - Collaborate with Front-End Engineers, Back-End Engineers, Expert Center teams, product engineering, partners, and other stakeholders to accelerate resolution. - Use established diagnostic methods, knowledge resources, support tools, automation, and approved AI capabilities to improve investigation quality and efficiency. - Collect and analyze logs, reproduce issues where app