Customer Service Specialist

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities - Order Booking & Validation - Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. - Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. - Serve as first point of contact for order-related clarifications. - Order Corrections & Amendments - Assess impact of change requests on orders, licenses, and invoices. - Execute approved corrections in Salesforce, KSM, and Oracle Cloud. - Coordinate escalations with Sales, Finance, and IT as required. - License Execution & Delivery - Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as licensing delivery transitions to a self-service model). - Ensure accuracy of entitlement parameters and successful customer delivery. - Generate temporary licenses based on justified business needs, strictly following official Licensing guidelines, approval processes, and compliance requirements. - Track and manage software and license delivery status across systems, including monitoring orchestration progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE) - Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progres