Hotel Guest Relations Executive

Hotel Guest Relations Executive: Hotel Complex (2 Hotels), Djerba Urgent hire, immediate start About the role We are hiring a Guest Relations Executive for a two-hotel complex in Djerba. You will run the classic guest relations function: welcoming guests, handling requests and complaints, and making sure every stay runs smoothly. You will also be the on-site lead for an AI-powered guest experience platform, orchestrating it across both hotels. This is a dynamic, hands-on position that combines hospitality excellence with technology. You will be trained directly by our team on the hotel's operations and on the solution, so we are hiring for attitude, judgment and people skills first. Your responsibilities Guest relations - Welcome guests and handle check-in support, VIPs, special occasions and personalised touches. - Handle requests, feedback and complaints quickly, and follow each case through to resolution. - Recommend and book hotel services: restaurants, spa, activities, events and excursions. - Do lobby rounds, gather guest feedback and encourage reviews. Orchestration across the two hotels - Coordinate with reception, housekeeping, F&B, spa, animation and maintenance so requests are handled fast, wherever the guest is staying. - Keep guest information consistent between both hotels (preferences, arrivals, requests, incidents). - Run the daily operational flow: arrival and VIP briefings, request follow-up and escalations. Digital guest experience (the solution) - Be the on-site owner of the AI concierge solution: keep hotel content up to date (dining, spa, activities, events, hours, offers). - Monitor guest conversations and requests, step in when a human touch is needed, and make sure nothing falls through. - Present the solution to guests and train colleagues to use it. - Report guest insights, recurring questions and improvement ideas to management. Profile - 1 to 3 years in guest relations, reception, concierge or a similar hotel role (a st