IT Technical Support

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself. Role Overview As an experienced IT technician, you will independently support Murex users, resolve technical incidents and contribute to workplace technology projects. You will collaborate with specialist IT teams and vendors to provide secure, reliable services within agreed service levels. Your Responsibilities - Diagnose and resolve incidents and service requests independently. - Install, configure and support Windows 11 workstations, laptops, mobile devices, Microsoft 365 and peripherals. - Support Intune and Configuration Manager/SCCM co-managed devices, including enrolment, compliance and policy remediation. - Troubleshoot identity and endpoint-security technologies, including Active Directory, Entra ID, Windows Hello for Business, passkeys, Microsoft Authenticator, BitLocker - Support remote-access solutions, including GlobalProtect, Citrix and VPN solutions. - Configure and troubleshoot Microsoft Teams Meeting room equipment. - Coordinate complex cases with specialist teams and vendors, contributing to root-cause analysis and incident prevention. - Create and maintain procedures, knowledge articles and operational documentation. - Share knowledge and assist less-experienced technicians when required. - Contribute to workstation migrations, operating-system upgrades and security deployments—from testing and pilot phases through rollout and post-deployment support. - Track assigned project activ