Operations Coordination Associate

National UNV Assignment - Tunisia Description of duties - Support the Operations Management Team (OMT) secretariat, including agendas, minutes, action trackers, calendars, workplans, meetings and follow-up on decisions. - Coordinate information flow between OMT working groups, the Resident Coordinator’s Office (RCO) and the UN Country Team. - Monitor Business Operations Strategy indicators, operational efficiencies, common services, cost avoidance/savings and agreed priorities. - Develop and maintain performance dashboards, structured datasets and visualizations using tools such as Power BI. - Analyse operational data to identify bottlenecks, trends, delays and opportunities for efficiency improvements. - Map inter-agency processes and support digitalization through online forms, trackers, databases, automated reporting and collaborative tools. - Explore responsible uses of AI, automation and Microsoft Power Platform tools to improve operational processes and information management. - Maintain digital repositories, common-service documentation, guidance notes, FAQs and onboarding resources. - Produce presentations, infographics, process maps, dashboards and concise reports for OMT and UNCT audiences. - Develop user-feedback mechanisms and analyse satisfaction data to support service improvements. - Apply UN 2.0 approaches covering data, digital transformation, innovation, foresight and behavioural science. - Provide coordination, analytical, logistical and digital support for UNCT meetings, retreats and major RCO activities. Profile requirements - Bachelor’s degree in Business Administration, Management, Economics, Finance, Public Administration, Project Management, Information Systems, Data Analysis, Digital Technologies, Logistics, Supply Chain, Social Sciences, International Cooperation, Communications or related field. - Minimum 1 year of relevant experience in operations, project coordination, business processes, data/information management, digital transfo