PFE | Technical Support Intern | Incident Clustering and Risk Alert

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement. We offer a flexible, innovative environment where your ideas matter and your career can thrive. Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions. Project Incident Clustering and Risk Alert Project Description This internship offers an opportunity to develop a lightweight incident intelligence Proof of Concept (PoC) for Regnology's Abacus360 Banking Technical Support team. The project focuses on analyzing incoming Jira Service Management tickets and grouping incidents by software layer to identify recurring issues and emerging patterns across the platform. You will gain practical exposure to incident classification, data analysis, monitoring, and anomaly detection. You will explore how ticket information and keywords can be used to classify incidents into categories such as Web UI, batch and process execution, data ingestion, calculation services, and database storage. Throughout the internship, you will learn how to establish incident baselines, detect unusual increases in incident volumes over rolling periods, and define notification criteria for potential platform-wide or release-related issues. You will also contribute to a dashboard and test alerting workflows in a controlled environment before any live Microsoft Teams escalation. The goal is to help the team identify recurring technical issues earlier, improve handovers to R&D, and reduce reliance on informal pattern recognition. All activities will be carried out under mentor supervision, with customer data handled only within approve