Product Technical Support Analyst

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) The future of money is being built right now. At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life. About The Team The Client Experience (CX) team is responsible for delivering world best class services to our clients. Whilst gaining a detailed understanding of Fixed Income Securities, the CX team is responsible for optimizing our clients’ experience by efficiently managing client issues and stabilizing operational aspects by continuously working on innovative improvement. You Will - Build relationships with Tier-1 banks and brokers to support them with their clients’ trading activity - Exposed to a broad cross-section of the financial industry - Gain in-depth knowledge of exchange technologies and markets What You Will Be Doing - Handle customer inquiries and resolve support issues such as address changes, order processing, warranty, billing or payment - Provide in-depth product support and research client issues - Troubleshoot problems with equipment or software applications and recommend corrective action - Document customer information and recurring technical issues to support product quality programs and product development What You Will Need - Overall, 4+ years of experience - Hands-on knowledge of UNIX, Shell scripting, Oracle, SQL and PL/SQL - Familiarity with Service Now, Team Support, Containerization, Kafka, WebSphere and MQ - Broad knowledge of Financial Markets, especially Fixed Income Securities - Excellent customer service skills that build high levels of customer satisfaction for internal and external clients - Ability to provide proactive support and take action to remediate client issues in a timely manner - Excellent verbal and written communication skills f